Refund Policy

New paid subscriptions include a free trial period. You will not be charged until the trial ends, provided you have added a valid payment method. You may cancel anytime during the trial without being charged.

If you are not satisfied with your first paid charge, you may request a full refund within 14 days of that charge through the in-app cancellation flow on your billing page. This guarantee applies to your first successful payment on a plan, not to renewals or subsequent billing cycles.

• You may cancel your subscription at any time from your billing page or the Stripe customer portal.
• When you cancel, access continues until the end of the current billing period unless you choose an immediate cancellation with refund (when eligible).
• Fees for completed billing periods are generally non-refundable except as described in section 2 or where required by law.

If a renewal payment fails, we will retry collection through our payment processor. Your account may enter a past-due state until payment succeeds or the subscription is canceled. We may downgrade or suspend access if payment cannot be collected after the processor's retry period.

Eligible refunds are initiated from Settings → Plans & pricing → Cancel plan in the app. Refunds are processed to your original payment method through Stripe. For billing questions, contact billing@synerdeck.com.